Loungefln Refund Policy

At Loungefln, we want you to be fully satisfied with your purchase of backpacks, wallets, apparel, and accessories—items that become part of your daily routine. Whether you’re returning a backpack that doesn’t fit your commute, a wallet that’s too slim for your needs, or apparel that doesn’t match your style, our refund policy is designed to be fair, transparent, and tailored to the unique nature of our products. Below are detailed guidelines to help you navigate the refund process smoothly.

1. Eligibility for Refunds

To qualify for a refund, your item(s) must meet the following criteria—adjusted to account for the usability and durability of our everyday essentials:

  • Return Window: You must initiate a refund request within 30 days of the delivery date (confirmed by the shipping carrier’s tracking information). Requests made after 30 days will not be processed, except for defective items (see Section 4).
  • Item Condition: The product must be in its original, unused, and undamaged condition with all original tags, packaging, and accessories included. Specific requirements for each category:
  • Backpacks: No signs of wear (e.g., no scuffs on fabric, no frayed straps, no marks from zippers), and all original dust bags or hang tags must be intact.
  • Wallets: Leather or fabric must be free of scratches, stains, or creases from use; RFID-blocking labels (if included) must remain attached, and original boxes or pouches must be unopened.
  • Apparel: No washing, ironing, or wear (e.g., no makeup stains on collars, no stretched-out waistbands, no pilling on fabric); all size tags and brand labels must stay attached.
  • Accessories: Bag charms, scrunchies, or keychains must be unused (no tarnish on metal parts, no stretched elastic on scrunchies) and in their original packaging.
  • Exceptions: Final-sale items (clearly marked “Final Sale” on the product page, often including clearance apparel, limited-edition bag charms, or personalized wallets) are non-refundable, even if returned within 30 days.

2. How to Request a Refund

Follow these steps to initiate a refund for eligible items—we’ve simplified the process to minimize hassle, especially for delicate products like leather wallets or canvas backpacks:

  1. Contact Us First (Mandatory): Do not ship items back without prior approval. Email our customer service team at [email protected].
  • Your full name, order number (found in your confirmation email or account dashboard), and shipping address.
  • The product name, SKU (found on the product page or packing slip), and quantity you want to return (e.g., “Loungefln Canvas Laptop Backpack, SKU: LFB-16”).
  • A brief reason for the refund (e.g., “too small for my laptop,” “color differs from website”—this helps us improve our product descriptions).
  • For delicate items (leather wallets, structured backpacks), attach photos of the product and its original packaging to confirm it’s unused and undamaged (speeds up inspection).
  1. Receive Return Instructions: We’ll respond within 24 business hours (Monday–Friday, 9 AM–5 PM EST) with:
  • A unique Return Authorization (RA) number—write this on the outside of your return package (missing RA numbers delay processing).
  • A pre-paid shipping label (for all U.S. orders; international orders require you to cover return shipping costs, unless the item is defective). For soft items like apparel or scrunchies, we’ll include tips to fold them without creasing; for structured backpacks, we’ll advise on packing to avoid shape damage.
  1. Ship the Item Back: Pack the product securely (use the original box if possible—our packaging is designed to protect items like leather wallets from scratches). Attach the pre-paid label and drop the package at the designated carrier location (e.g., UPS, USPS). Keep the return tracking number for your records—resolves issues if the package is lost.

3. Refund Processing Timeline & Method

We process refunds quickly to minimize delays, and we’ll keep you updated at every step:

  • Inspection Period: Once we receive your return (typically 3–5 business days after shipping), our team will inspect the item to confirm it meets eligibility criteria. For leather wallets, we’ll check for hidden scratches; for apparel, we’ll verify no signs of washing; for backpacks, we’ll ensure zippers and straps work as new.
  • Processing Time: If approved, we’ll initiate the refund within 2–3 business days of inspection. We’ll send you an email confirmation once the refund is issued.
  • Refund Method: Refunds are always issued to your original payment method (e.g., credit card, PayPal, Apple Pay). The time it takes for funds to appear in your account depends on your provider:
  • Credit/debit cards: 5–7 business days (varies by bank).
  • PayPal: 1–3 business days.
  • Apple Pay/Google Pay: 3–5 business days.
  • Non-Refundable Costs: Original shipping costs are non-refundable for standard returns (e.g., change of mind, wrong size). However, we will refund shipping costs if the return is due to our error (e.g., sending the wrong backpack color, defective wallet).

4. Refunds for Defective or Damaged Items

Given that backpacks, wallets, and apparel may have manufacturing defects or incur shipping damage, we have special rules for these cases:

  • Eligibility: If you receive a product that is defective (e.g., a backpack zipper that breaks on first use, a wallet with loose stitching, apparel with a hole in the fabric) or damaged in transit (e.g., a crushed backpack, a stained tee, a bent bag charm), you are eligible for a full refund (or exchange) regardless of the 30-day window—but you must contact us within 7 days of delivery to report the issue.
  • Required Documentation: To process the refund, email [email protected] with:
  • Your order number and product details.
  • Clear photos/videos of the defect or damage (e.g., a video of a backpack strap coming loose, photos of a stained tee and its damaged packaging, close-ups of a wallet’s broken stitching).
  • For defective items used briefly (e.g., a backpack that frays after 2 weeks), include details of how you used and cared for the product (to confirm it’s a defect, not misuse—e.g., overstuffing beyond weight limits).
  • Fast Resolution: We prioritize these requests—we’ll either:
  1. Send a pre-paid label for the defective item and issue a full refund (including original shipping costs) once we receive it; or
  2. Ship a replacement product for free (if available) without requiring you to return the defective item (for small accessories like keychains or scrunchies).

5. Refund Exceptions & Limitations

To ensure fairness for all customers, we have a few limitations:

  • Used or Damaged-by-You Items: Products with signs of use (e.g., a backpack with scuffed fabric, a wallet with creased leather, apparel with washed-out colors) will be rejected and returned to you at your expense—no refund will be issued.
  • Lost or Stolen Returns: Loungefln is not responsible for return packages that are lost or stolen in transit. Use the return tracking number to monitor delivery; if the package is marked “delivered” but we haven’t received it, contact the carrier first to resolve the issue.
  • Gift Purchases: If the item was a gift (purchased with a gift receipt or by another person), refunds will be issued to the original purchaser (not the recipient) via their original payment method. If you received a gift you want to return, ask the purchaser to initiate the refund.
  • Custom Items: Personalized products (e.g., wallets with engraved initials, backpacks with custom patches) are non-refundable unless defective—customization makes them unique to the original buyer, so we cannot resell them.

6. Checking Refund Status

If you haven’t received your refund or want to track progress:

  • Track Your Return: Use the return tracking number to confirm the package was delivered to our warehouse.
  • Contact Us: If you haven’t received a refund update within 10 business days of delivery to our warehouse, email [email protected] with your order number and RA number—we’ll investigate and share a status update within 24 hours.

7. Contact Us for Refund Questions

If you have questions about our refund policy, need help initiating a return, or have concerns about a pending refund, reach out to our customer service team at:

We’re here to assist you and ensure your refund experience is as smooth as using your favorite Loungefln essentials.