Loungefln Shipping Policy

At Loungefln, we understand that receiving your backpacks, wallets, apparel, and accessories in a timely, undamaged condition is key to your satisfaction. This Shipping Policy outlines the details of our delivery process—from where we ship to how costs are calculated—so you can plan for your order with clarity, especially when ordering items of varying sizes (like a large travel backpack vs. a small keychain).

1. Shipping Destinations

Currently, we offer shipping to addresses within the United States (including Alaska, Hawaii, and U.S. territories such as Puerto Rico and Guam). We do not ship internationally at this time, but we are evaluating options to expand our delivery reach in the future. If you have questions about shipping to a specific U.S. location—especially remote areas where delivery of bulkier items (like a full backpack set) may require special handling—please contact us at [email protected] before placing your order.

2. Order Processing Time

Before your order ships, we take extra care to prepare and inspect items—especially delicate pieces like leather wallets or structured backpacks—to ensure they’re ready for safe transit.

  • Standard Processing: Most orders are processed and packed within 1–3 business days (Monday–Friday, excluding weekends and major U.S. holidays like Thanksgiving, Christmas, and New Year’s Day). This includes checking backpack zippers for smooth operation, verifying apparel sizes, and wrapping leather wallets in protective tissue to prevent scratches.
  • Peak Period Delays: During busy seasons—such as back-to-school (July–August) or holiday shopping (October–December)—processing time may extend to 3–5 business days due to higher order volume. We recommend placing time-sensitive orders (like backpacks for school or gift apparel) at least 2 weeks in advance to avoid missing deadlines.
  • Order Confirmation: You’ll receive an email confirming your order immediately after purchase, and a separate shipping confirmation (with a tracking link) once your package leaves our warehouse.

3. Shipping Methods & Delivery Timelines

We partner with trusted carriers (including UPS, USPS, and FedEx) to deliver your order, and we select the most appropriate carrier based on the size, weight, and fragility of your items. Delivery timelines vary by shipping method and your location:

  • Standard Ground Shipping: This is our default method for most items, including small accessories (e.g., keychains, scrunchies), wallets, and lightweight apparel (e.g., tees, scarves). Delivery typically takes 3–7 business days after shipping. For remote areas (e.g., rural Alaska, parts of Hawaii), delivery may take an additional 1–2 business days due to limited carrier routes.
  • Bulkier Item Shipping: For larger or heavier products—such as full-size backpacks (e.g., laptop backpacks, travel backpacks) or multiple-item orders (e.g., a backpack + matching wallet + apparel set)—we use carriers specializing in medium-weight packages. Timelines for these orders are 5–10 business days after shipping, as they may require additional handling to avoid damage to structured items like backpacks.
  • Delicate Item Handling: Leather wallets, structured backpacks, and apparel with delicate fabrics (e.g., linen-blend jackets) are packed with extra care—including padded envelopes or reinforced boxes—to prevent scratches, creases, or tears. While this ensures protection, delivery of these items may take an extra 1–2 days compared to non-delicate items, as carriers prioritize careful handling over speed.

Please note: Delivery timelines are estimates provided by our carriers. Delays may occur due to weather conditions (e.g., winter storms affecting ground shipping), carrier disruptions, or incorrect delivery addresses—we’ll notify you promptly if we anticipate a significant delay.

4. Shipping Costs

Shipping costs are calculated at checkout based on three key factors, tailored to the unique nature of our products:

  • Package Weight & Dimensions: Heavier or bulkier items (e.g., a large travel backpack vs. a slim wallet) will incur higher shipping costs, as they require more packaging materials and occupy more space in carrier vehicles. For example, a single wallet may cost \(4–\)6 to ship, while a full-size backpack could cost \(8–\)12.
  • Delivery Location: Shipping to remote areas (e.g., Alaska, Hawaii) or U.S. territories costs more than shipping to continental U.S. addresses, due to longer transit distances and limited carrier service. Additional fees of \(5–\)10 may apply for these locations.
  • Carrier Requirements: Delicate items (e.g., leather wallets, linen apparel) may require specialized shipping services (e.g., “fragile handling” add-ons from carriers), which are reflected in the shipping cost. These add-ons typically add \(2–\)4 to the total shipping fee but help prevent damage during transit.

To view the exact shipping cost for your order: Add your desired items to the cart, enter your shipping address, and proceed to the checkout page (you do not need to complete payment to see the cost). Shipping costs are non-refundable, even if you later return the order—unless the return is due to our error (e.g., sending the wrong item, defective product; see our Refund Policy for details).

5. Address Accuracy & Delivery Issues

To avoid delays or lost packages—especially critical for time-sensitive orders (like backpacks for school) or gifts—please double-check your shipping address at checkout, including:

  • Street number and name (no abbreviations that carriers may misinterpret, e.g., “St.” instead of “Street”).
  • Apartment/unit number (if applicable—missing this often leads to packages being returned or held at carrier facilities).
  • City, state, and ZIP code (confirm with USPS’s address lookup tool if unsure, as incorrect ZIP codes can redirect packages to the wrong region).

5.1 Incorrect or Incomplete Addresses

If your package is returned to us due to an incorrect address, we will contact you via email to confirm the correct details. You will be responsible for paying any additional shipping costs to resend the package. If we do not receive a response within 7 days, your order will be canceled, and a refund (minus the original shipping cost) will be issued.

5.2 Lost or Missing Packages

If your tracking link shows the package as “delivered” but you have not received it:

  1. First, check with household members, neighbors, or building management—carriers often leave packages with doormen, in secure drop boxes, or at nearby pickup locations (e.g., USPS access points, UPS stores).
  2. If you still cannot locate the package, contact us at [email protected] within 5 days of the “delivered” status. We will work with the carrier to investigate, but please note: We cannot issue a refund or reship the order until the carrier confirms the package is lost (this process typically takes 7–10 business days).

5.3 Damaged Packages

If your package arrives with visible damage (e.g., torn box, crushed padding) or you find damage to the item inside (e.g., a scratched leather wallet, a torn backpack strap, a stained tee):

  1. Take photos of the damaged packaging and item immediately (this is required for carrier claims).
  2. Contact us within 7 days of delivery at [email protected] with your order number and photos.
  3. We will arrange for a replacement item to be shipped (at no cost to you) or process a full refund—whichever you prefer. We may ask you to return the damaged item (we’ll provide a pre-paid label) to help us improve our packaging for future orders.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a unique tracking number and a direct link to the carrier’s website. You can use this link to:

  • Check real-time status (e.g., “in transit,” “out for delivery,” “held at carrier facility”).
  • View the estimated delivery date (updated by the carrier as the package moves).
  • Track the package’s location (e.g., which city it’s in, when it will arrive at the next facility).

If you do not receive the shipping confirmation email within 4 business days of placing your order (or 6 days during peak periods), check your spam folder—carrier links are sometimes filtered. If it’s not there, contact us at [email protected] with your order number, and we’ll resend the link.

7. Contact Us for Shipping Questions

If you have questions about your order’s shipping status, need help updating your address, or have concerns about delivery of delicate items (like a leather wallet or structured backpack), reach out to our customer service team at:

We respond to shipping inquiries within 24 business hours (Monday–Friday, 9 AM–5 PM EST) and will work to resolve any issues—whether it’s tracking a missing backpack or adjusting delivery for a time-sensitive apparel order—as quickly as possible.